Shipping Policy

Last updated: 15 July 2026

1. Shipping Destinations

Orders are shipped within Germany, to countries within the European Union and to selected international destinations.

The countries currently available for delivery will be displayed during checkout. If your country cannot be selected, delivery to that destination is currently unavailable.

2. Processing Times

Orders are normally prepared for dispatch within the following timeframes:

Original artworks: approximately 3–10 business days
Fine art prints: approximately 5–10 business days
Commissioned or personalised artworks: as agreed individually

Processing times begin after full payment has been received.

If a different processing time is stated on the relevant product page, the information on the product page takes precedence.

Business days are Monday to Friday, excluding public holidays in Germany.

3. Estimated Delivery Times

After dispatch, estimated delivery times are:

Germany: approximately 2–5 business days
European Union: approximately 5–10 business days
Countries outside the European Union: approximately 7–21 business days

These delivery times are estimates and are not guaranteed. International deliveries may be delayed by customs procedures, local postal services or circumstances outside my reasonable control.

4. Shipping Costs

Shipping costs depend on the destination, dimensions, weight and type of artwork.

The applicable shipping costs will be displayed during checkout before the order is submitted.

Unless expressly stated otherwise, shipping costs are not included in the product price.

5. Shipping and Packaging

Original artworks and prints are packaged carefully using materials appropriate to their size and sensitivity.

Orders may be shipped with different postal or courier services depending on the destination and dimensions of the parcel.

Where available, tracking information will be sent by email after dispatch.

6. Customs Duties and Import Taxes

Orders delivered outside the European Union may be subject to customs duties, import taxes, handling fees or other charges imposed by the destination country.

Unless mandatory law provides otherwise, these charges are not included in the product price or shipping costs and must be paid by the recipient.

Customers are responsible for checking the import rules applicable in their country before placing an order.

7. Incorrect or Incomplete Delivery Addresses

Customers are responsible for providing a complete and correct delivery address.

If an order is returned because an incorrect or incomplete address was provided, additional shipping costs may apply before the order can be shipped again.

Please contact me as soon as possible if you notice an error in your delivery address. An address can only be changed if the order has not yet been dispatched.

8. Damaged Deliveries

Please inspect the parcel and artwork promptly after delivery.

If an item arrives damaged, please contact me as soon as possible through the contact form and provide:

The order number
Photographs of the damaged item
Photographs of the outer and inner packaging
A brief description of the damage

Please retain the packaging until the matter has been resolved, as the shipping provider may require it for inspection.

These requests do not limit your statutory rights in relation to defective or damaged goods.

9. Lost or Delayed Parcels

If tracking information indicates that a parcel has been delivered but you have not received it, please first check with household members, neighbours and the relevant delivery service.

If the parcel still cannot be located, please contact me through the contact form so that an investigation can be initiated.

10. Returns

For information about cancellations and returns, please refer to the separate Cancellation and Returns Policy.

For eligible returns from within the European Union, I will cover the direct return shipping costs in accordance with the Cancellation and Returns Policy.

For returns from countries outside the European Union, the customer is responsible for the direct return shipping costs unless the item is defective, damaged or incorrect.

Please contact me before returning an item so that I can provide the correct return instructions and return address. This does not restrict any statutory cancellation or warranty rights.

Shipping Policy

Last updated: 15 July 2026

1. Shipping Destinations

Orders are shipped within Germany, to countries within the European Union and to selected international destinations.

The countries currently available for delivery will be displayed during checkout. If your country cannot be selected, delivery to that destination is currently unavailable.

2. Processing Times

Orders are normally prepared for dispatch within the following timeframes:

Original artworks: approximately 3–10 business days

Fine art prints: approximately 5–10 business days

Commissioned or personalised artworks: as agreed individually

Processing times begin after full payment has been received.

If a different processing time is stated on the relevant product page, the information on the product page takes precedence.

Business days are Monday to Friday, excluding public holidays in Germany.

3. Estimated Delivery Times

After dispatch, estimated delivery times are:

Germany: approximately 2–5 business days

European Union: approximately 5–10 business days

Countries outside the European Union: approximately 7–21 business days

These delivery times are estimates and are not guaranteed. International deliveries may be delayed by customs procedures, local postal services or circumstances outside my reasonable control.

4. Shipping Costs

Shipping costs depend on the destination, dimensions, weight and type of artwork.

The applicable shipping costs will be displayed during checkout before the order is submitted.

Unless expressly stated otherwise, shipping costs are not included in the product price.

5. Shipping and Packaging

Original artworks and prints are packaged carefully using materials appropriate to their size and sensitivity.

Orders may be shipped with different postal or courier services depending on the destination and dimensions of the parcel.

Where available, tracking information will be sent by email after dispatch.

6. Customs Duties and Import Taxes

Orders delivered outside the European Union may be subject to customs duties, import taxes, handling fees or other charges imposed by the destination country.

Unless mandatory law provides otherwise, these charges are not included in the product price or shipping costs and must be paid by the recipient.

Customers are responsible for checking the import rules applicable in their country before placing an order.

7. Incorrect or Incomplete Delivery Addresses

Customers are responsible for providing a complete and correct delivery address.

If an order is returned because an incorrect or incomplete address was provided, additional shipping costs may apply before the order can be shipped again.

Please contact me as soon as possible if you notice an error in your delivery address. An address can only be changed if the order has not yet been dispatched.

8. Damaged Deliveries

Please inspect the parcel and artwork promptly after delivery.

If an item arrives damaged, please contact me as soon as possible through the contact form and provide:

The order number

Photographs of the damaged item

Photographs of the outer and inner packaging

A brief description of the damage

Please retain the packaging until the matter has been resolved, as the shipping provider may require it for inspection.

These requests do not limit your statutory rights in relation to defective or damaged goods.

9. Lost or Delayed Parcels

If tracking information indicates that a parcel has been delivered but you have not received it, please first check with household members, neighbours and the relevant delivery service.

If the parcel still cannot be located, please contact me through the contact form so that an investigation can be initiated.

10. Returns

For information about cancellations and returns, please refer to the separate Cancellation and Returns Policy.

For eligible returns from within the European Union, I will cover the direct return shipping costs in accordance with the Cancellation and Returns Policy.

For returns from countries outside the European Union, the customer is responsible for the direct return shipping costs unless the item is defective, damaged or incorrect.

Please contact me before returning an item so that I can provide the correct return instructions and return address. This does not restrict any statutory cancellation or warranty rights.