Refund Policy

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Last updated: 07/15/2026
 

We want you to be happy with your purchase. Please read the following return and refund conditions carefully.
 

1. Right to Cancel

Consumers who are entitled to a statutory right of withdrawal may cancel their order within 14 days without giving a reason.

The cancellation period begins on the day on which you, or a person designated by you, receives the goods.

To exercise your right of withdrawal, please contact us at:

Email: [your email address]

Your message should clearly state that you wish to withdraw from the purchase. You may include your name, order number and the item concerned. Providing a reason is optional.

After notifying us of your withdrawal, you must return the goods within 14 days.

Nothing in this policy limits any mandatory consumer rights that apply to you under applicable law.
 

2. Return Shipping Within the European Union

For orders originally delivered to an address within a member state of the European Union, we will cover the direct cost of return shipping.

Please contact us before returning an item. We will provide a prepaid return label or arrange another suitable return method. For large or unusually sized artworks, we may arrange collection.

We cannot guarantee reimbursement of return shipping costs if you choose an unauthorised or unnecessarily expensive shipping method instead of using the return method provided by us.
 

3. Return Shipping Outside the European Union

For orders originally delivered outside the European Union, the customer is responsible for all return shipping costs.

This may include:

• postage or courier charges;

• insurance and tracking costs;

• customs declarations;

• import or export charges connected with the return.

We strongly recommend using a tracked and insured shipping service. We are not responsible for returned items that are lost or damaged during return shipping where the return shipment was organised by the customer.

Please mark the shipment clearly as “returned goods” on all relevant customs documents.
 

4. Condition of Returned Items

Returned items should be sent back in the condition in which they were received.

You may inspect the item in the same way that you would reasonably inspect it in a physical shop. You may be responsible for any reduction in value caused by handling beyond what is necessary to establish the nature, characteristics and condition of the item.

Please reuse the original protective packaging wherever reasonably possible, particularly when returning original artwork or framed prints.

Do not return an item without suitable protection. Damage caused by insufficient return packaging may reduce the amount refunded where permitted by law.
 

5. Refunds

Once we have received and inspected the returned item, we will process the refund without undue delay.

Where a statutory right of withdrawal applies, the refund will be made no later than 14 days after we receive your cancellation notice. We may withhold the refund until we have received the returned goods or you have provided evidence that the goods have been sent back.

Refunds will normally be issued using the same payment method used for the original purchase, unless another method has been expressly agreed.

Where required by law, the refund will also include the cost of the least expensive standard delivery method offered for the original order. Additional costs for express, premium or other optional delivery methods are not refundable.

Depending on your bank or payment provider, it may take additional time for the refund to appear in your account.
 

6. Damaged, Defective or Incorrect Items

Please contact us as soon as possible if your order arrives damaged, defective or incorrect. For shipping damage, we recommend contacting us within 48 hours of delivery so that we can submit a claim to the shipping provider. This recommendation does not limit your statutory rights.

Please provide:

• your order number;

• a description of the problem;

• photographs of the item;

• photographs of the packaging and shipping label, where relevant.

If the item is damaged, defective or incorrect, we will provide an appropriate remedy in accordance with applicable law. This may include repair, replacement, a price reduction or a refund.

Where the complaint is justified, we will cover the reasonable cost of returning the item, regardless of whether the order was delivered inside or outside the European Union.
 

7. Custom and Personalised Orders

The statutory right of withdrawal may not apply to goods that are made to the customer’s individual specifications or are clearly personalised.

This may include:

• commissioned artwork created specifically for the customer;

• artwork personalised with names, dates or individual text;

• products produced according to unique specifications selected by the customer.

A standard print that is only produced after an order is placed is not automatically considered personalised.

Your statutory rights concerning damaged, defective or incorrectly supplied goods remain unaffected.
 

8. Original Artwork

Original artworks may generally be returned where a statutory or contractual right of return applies, unless the artwork was individually commissioned or personalised.

Because original artwork is unique, it must be packed especially carefully. Please contact us before returning an original artwork so that we can provide suitable packaging and shipping instructions.
 

9. Exchanges

We do not currently offer direct exchanges.

If you would like a different item, please return the original item in accordance with this policy and place a new order separately.
 

10. Items Sent Back Without Prior Contact

Please contact us before sending any item back so that we can provide the correct return address and shipping instructions.

Returns sent without prior notice may take longer to process. This does not affect any statutory right of withdrawal.

Returns sent cash on delivery or with unpaid postage may be refused where permitted by law.
 

11. Contact

For return and refund enquiries, please contact via contact page.